Help Center

Welcome to The Aesthetics MD Help Center! We’re here to ensure your shopping experience is seamless and enjoyable. Find quick answers to common questions about our products, orders, and services. If you need personalized assistance, our support team is just a message away.

Frequently Asked Questions (FAQs)

1. Orders & Shipping

Q: How long will my order take to ship?
A: Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days within the U.S. Expedited shipping options are also available during checkout.

Q: Do you offer international shipping?
A: At this time, we only ship within the United States. We are working on expanding our shipping options in the near future.

Q: How can I track my order?
A: Once your order is shipped, you will receive an email with your tracking number and a link to track your package.

2. Returns & Refunds

Q: What is your return policy?
A: We accept returns of unopened, unused products within 14 days of delivery. For hygiene reasons, we cannot accept returns on opened products.

Q: How do I start a return?
A: Please contact our support team at support@theaestheticsmd.com with your order number and the item you wish to return. We’ll guide you through the process.

Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days after we receive and inspect the returned product.

3. Product Questions

Q: Are your products medical-grade?
A: Yes! We offer professional-grade skincare from trusted brands like Alastin, ISDIN, PCA Skin, and Nutrafol to ensure effective and safe results.

Q: How do I know which product is right for me?
A: Our product descriptions include key benefits, ingredients, and usage tips. For personalized advice, contact us or schedule a consultation at our clinic.

Q: Are your products cruelty-free?
A: Many of our brands are cruelty-free. You can check each product description for more details on certifications.

4. Payments & Discounts

Q: What payment methods do you accept?
A: We accept major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options at checkout.

Q: Do you offer promotions or discounts?
A: Yes! Subscribe to our newsletter to get updates on exclusive promotions, seasonal offers, and new product launches.

5. Account & Support

Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to track orders and save your preferences for faster checkout.

Q: How can I contact customer support?
A: You can email us at support@theaestheticsmd.com or use our Contact Us form. We typically respond within 24 hours.