Returns & Refund Policy
At The Aesthetics MD, we want you to love every product you purchase. Your satisfaction is our top priority, and we stand behind the quality of our medical-grade skincare and cosmetic products. Please read our return policy below.
Return Eligibility
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Unopened & Unused Products: We accept returns for items that are unopened, unused, and in their original packaging within 14 days of delivery.
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Opened or Used Products: For safety and hygiene reasons, we cannot accept returns or exchanges on opened or used items unless they are defective or damaged upon arrival.
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Final Sale Items: Products marked as "Final Sale," gift cards, or promotional items cannot be returned or refunded.
How to Start a Return
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Contact Us: Email us at theaestheticsmd@gmail.com within 14 days of receiving your order. Include your order number and the product(s) you wish to return.
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Return Authorization: We will provide you with a return authorization and instructions for shipping your items back.
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Ship Your Return: Please ship items in their original packaging with all components included. Customers are responsible for return shipping costs unless the product was defective or incorrect.
Refunds
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Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned item.
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Original Payment Method: Refunds will be issued to the original payment method used during checkout.
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Shipping Costs: Original shipping charges are non-refundable, except in cases of defective or incorrect products.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 48 hours of delivery at theaestheticsmd@gmail.com with photos of the product and packaging. We’ll quickly send a replacement or issue a refund.
Exchanges
We currently do not offer direct product exchanges. If you wish to try another product, we recommend returning the unopened item for a refund and placing a new order.
Need Assistance?
For any questions about our return policy, contact our support team:
We’re here to ensure your experience with The Aesthetics MD is exceptional.
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