Returns & Refund Policy

At The Aesthetics MD, we want you to love every product you purchase. Your satisfaction is our top priority, and we stand behind the quality of our medical-grade skincare and cosmetic products. Please read our return policy below.

Return Eligibility

Unopened & Unused Products: We accept returns for items that are unopened, unused, and in their original packaging within 14 days of delivery.
Opened or Used Products: For safety and hygiene reasons, we cannot accept returns or exchanges on opened or used items unless they are defective or damaged upon arrival.
Final Sale Items: Products marked as "Final Sale," gift cards, or promotional items cannot be returned or refunded.

How to Start a Return

Contact Us: Email us at theaestheticsmd@gmail.com within 14 days of receiving your order. Include your order number and the product(s) you wish to return.
Return Authorization: We will provide you with a return authorization and instructions for shipping your items back.
Ship Your Return: Please ship items in their original packaging with all components included. Customers are responsible for return shipping costs unless the product was defective or incorrect.

Refunds

Processing Time: Refunds are processed within 5-7 business days after we receive and inspect your returned item.
Original Payment Method: Refunds will be issued to the original payment method used during checkout.
Shipping Costs: Original shipping charges are non-refundable, except in cases of defective or incorrect products.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery at theaestheticsmd@gmail.com with photos of the product and packaging. We’ll quickly send a replacement or issue a refund.

Exchanges

We currently do not offer direct product exchanges. If you wish to try another product, we recommend returning the unopened item for a refund and placing a new order.